Fix browser issues

How can I fix browser issues on desktop?

Follow these steps on desktop:

Step 1: Use a supported browser

Use Chrome or Safari, as the website is optimized for these browsers.

If you already use one of these browsers, continue to the next step.

To download the Chrome browser, visit:

• Chrome download page

Safari comes built-in and free on all Apple devices like the iPhone, iPad, and Mac.

If there's a Safari update available for your device, update or upgrade your operating system to get it. You can find more information on Apple's website:

• Update to the latest version of Safari

Step 2: Force refresh your browser

Use one of the following keyboard shortcuts:

• Windows: 'Ctrl' + 'F5'
• Mac: 'Option' + 'Cmd' + 'E' or 'Cmd' + 'Shift' + 'R'

If the issue continues, go to the next step

Step 3: Clear the cache

Clear your browser cache.

For detailed steps, visit:

• Clear cache and cookies in Chrome
• Clear your cache and cookies in Safari on Mac

 

 

How can I fix browser issues on mobile?

Try the following steps on mobile devices.

Step 1: Use a supported browser

Use Chrome or Safari, as the website is optimized for these browsers.

If you already use one of these browsers, continue to the next step.

To download the Chrome browser, visit:

• Chrome download page

Safari comes built-in and free on all Apple devices like the iPhone, iPad, and Mac.

If there's a Safari update available for your device, update or upgrade your operating system to get it. You can find more information on Apple's website:

• Update to the latest version of Safari

Step 2: Clear your browser cache

Clear your browser cache.

For detailed steps,

Visit:

• Clear cache and cookies in Chrome on Android
• Delete your Safari history, cache and cookies on iPhone

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