Account PIN: explanation and instructions

What is an account PIN?

An account PIN is a 6-digit security code that protects your account.

The PIN adds an extra layer of security in addition to your password. It helps protect your account from:

• keyloggers
• phishing attempts
• unauthorised access

When a PIN is enabled, you must enter it every time you log in.

The PIN is entered using an on-screen keypad. The keypad randomises the number positions each time, which helps prevent someone from tracking your clicks.

 

How do I request a PIN?

To request an account PIN, log in and follow the steps for your platform.

Desktop software

1. Open Settings.
2. Select Account Details.
3. Select PIN.
4. Select Request PIN.

Mobile app

1. Open Account.
2. Select Login & Security.
3. Select PIN.
4. Select Request PIN.

Website

1. Open Account.
2. Select Settings.
3. Select PIN.
4. Select Request PIN.

After requesting a PIN, it will be sent to your registered email address.

In some regions, the website may allow you to choose your own PIN.

You must enable the PIN after receiving it before it becomes active.

 

How do I enable my PIN?

After receiving your PIN, you can enable it in your account settings.

Desktop software

Settings → Account Details → PIN → Enable PIN

Mobile app

Account → Login & Security → PIN → Enable PIN

Website

Account → Settings → PIN → Enable PIN

A confirmation message appears once the PIN is successfully enabled.

 

How do I change my PIN?

You can change your PIN at any time in your account settings.

Desktop software

Settings → Account Details → PIN → Change PIN

Mobile app

Account → Login & Security → PIN → Change PIN

Website

Account → Settings → PIN → Change PIN

 

How do I recover my PIN?

You can recover your PIN using the PIN Recovery Service.

1. Open the software.
2. Enter your username and password.
3. Select Login.
4. Select PIN Recovery Service.

Your PIN will be sent to your registered email address.

If your mobile number is verified, the PIN may also be sent by SMS.

 

What should I do if I don’t receive the recovery email?

If you do not receive the email:

• check your spam or junk folder
• review your email filters

 

If the recovery process fails, support may need to verify your account ownership.

You may be asked to provide:

• your registered date of birth
• your registered phone number
• a previous deposit or withdrawal method
• additional identifying information such as:
• previous address
• approximate account balance
• last login
• account image

If you cannot provide this information, you may be asked to upload a photo of your ID (passport, driver’s licence, or national ID) through the website contact form.

 

How do I disable my PIN?

It is recommended to keep your PIN enabled for account security.

If you want to disable it, log in and go to:

Desktop software

Settings → Account Details → PIN → Disable PIN

Mobile app

Account → Login & Security → PIN → Disable PIN

Website

Account → Settings → PIN → Disable PIN

A confirmation message will appear once the PIN is disabled.