Can I get a refund for a Play Money purchase?

Are Play Money purchases refundable?

You may get a refund on a Play Money purchase depending on the payment method you used.

Refund requests are handled by

• PokerStars Support
• Apple
• The payment provider directly

 

How do I request a refund for Play Money purchases through PokerStars Support?

If you paid using

• Google Play
• Visa
• Mastercard

Contact Support using Live Chat and include:

Open the Chat on our Help site

• Your refund request
• The reason for the request

 

How do I request a refund for App Store purchases?

Refunds for purchases made through the iOS App Store are handled directly by Apple.

To request a refund:

1. Contact Apple Support
2. Submit the refund request through Apple

Apple may allow refund requests within 90 days, subject to review and approval.

 

To request a refund for Play Money purchases through other providers:

For payment methods not listed above:

• Refunds are not handled by PokerStars
• You must contact the payment provider directly

Contact details are usually available on the provider’s website.