Using Paysafecard

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Do you want to know if this payment method works in your country? Log in to your account and go to the 'Cashier' section. 
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What is PaysafeCard?

PaysafeCard is a secure online prepaid payment method. It allows you to make deposits without sharing your bank or personal details.

You can:

• Use PaysafeCard prepaid vouchers on our site.
• Top up your PaysafeCard wallet with vouchers and use your wallet balance to make a deposit.

Where can I buy PaysafeCard vouchers?

PaysafeCard vouchers are available in different amounts and currencies. You can buy them from thousands of retail outlets worldwide. To find your nearest shop:

1. Go to the PaysafeCard website.

2. Choose your country in the world icon. Please find it in the top right corner.

3. Select the 'Menu' icon in the top left corner.

4. Hit 'Get started'.

5. Select 'Buy in store'.

6. Search by address, city or town.

7. You'll see the nearest outlets pinned on the map.

Depositing with PaysafeCard vouchers

You can deposit your vouchers in most countries where PaysafeCard is available.

In the European Union, the maximum amount per voucher is EUR 50 or the equivalent in your local currency.

Do I need to create a PaysafeCard wallet?

You'll need to create a PaysafeCard wallet if you live in:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Finland
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Ontario (Canada)
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom
• If you live in any other EU country, and:
  • Want to deposit using more than one voucher.
  • Want to deposit more than EUR 50, up to EUR 250 daily.

How to create a PaysafeCard account?

You have two easy options to create a PaysafeCard account.

Option A: Through your user account:

1. Log in to your account.
2. Go to 'Deposit'.
3. Select 'PaysafeCard'.
4. Follow the on-screen steps to create your PaysafeCard wallet.

Option B: On PaysafeCard's website:

1. Go to the PaysafeCard.
2. Select 'Sign up' and follow the instructions.

Contact PaysafeCard if you have any issues creating or upgrading your account.

Do I pay any fees for using the PaysafeCard?

When the currency of your voucher doesn't match the currency of the deposit bankroll, the PaysafeCard will apply a conversion fee. You can read more information by going to their site and selecting 'Menu' at the top left-hand corner of the screen, and then 'Currency calculator'. Here you can check the conversion fee that applies.

How to deposit with PaysafeCard?

Depositing with PaysafeCard is quick and easy. Follow these steps:

1. Log in to your account.
2. Go to the 'Cashier'. If you're on our website or using our app:
   
3. Tap 'Deposit' and choose 'PaysafeCard' from the payment options.
4. Select your preferred currency if applicable.
5. Choose a deposit amount: Pick one of the suggested amounts or enter your own.
   • You can use up to 10 vouchers in one deposit. In that case, you must enter the total amount.
6. Add your bonus code if you got one.
7. Tap the green button to continue.
8. Enter your 16-digit PIN:
   • If you're combining vouchers, tap the '+' icon to add each PIN individually.
   • If you're using a PaysafeCard account, enter your username and password.
9. Check out your details and confirm the deposit.

We'll credit your funds as soon as PaysafeCard confirms the transaction. It usually takes a couple of minutes.

Do I pay any fee using PaysafeCard?

If your voucher currency is different from your deposit currency, the answer is yes. PaysafeCard will apply a conversion fee.

Here's how to check out the fee:

1. Go to the PaysafeCard website.
2. Select 'Menu' in the top left corner.
3. Under 'Support', go to 'PaysafeCard Currency converter'.
4. Enter the amount you want to convert and select the currency. You'll get the exact conversion fee that applies.

How to withdraw with PaysafeCard?

This option will only be available if you've made a Paysafe deposit with us in the last 12 months.

To withdraw, follow the steps:

1. Go to the 'Cashier' and select 'Withdraw'.
2. Enter the amount you want.
3. Select PaysafeCard as your withdrawal method.
4. Double-check your details. The system does the job for you here.
5. Confirm the withdrawal.

We'll process your transaction within 72 hours. You'll receive your funds right after approval.

Why can't I use PaysafeCard?

Here are some common reasons and quick fixes:

• Connectivity issues: Try depositing again later.
• Incorrect voucher details: Double-check your information and try again.
• Outdated browser: Update to the latest version and retry.
• Insufficient funds: check out your balance on the PaysafeCard website.
• Junior PaysafeCard: If your card is for underage users, contact PaysafeCard.
• PIN entered in Bonus Code field: Enter your PIN only on the redirect page.
• Locked PIN: Go to PaysafeCard's website for instructions to unlock your PIN.
• Not enough balance for the conversion fee: Use the PaysafeCard's Currency calculator to check out the exchange rate.
• Country mismatch: Your voucher and account must be from the same country. If you use a PaysafeCard wallet, its country of origin must match the one listed on your Real Money form.